Our delivery model has a unique combination of domain expertise, operational excellence and processes supported by smart use of technology. Our delivery model helps us in exceeding client expectations.
Engagement Model - A combination of our global delivery model, medical domain expertise, healthcare market knowledge and customer focus provides our clients with superior services at all times entailing a reduction in total cost of delivery by over 30%. We provide flexible engagement models and high level of visibility to our customers. Our collaborative engagement models offer flexibility in the degree of control our clients wish to retain over their project while we work on smoothly transitioning the project. From Part Scope to End to End service, from Revenue Share to Fixed Price contracts, Service Level Agreements (SLAs) with built-in clauses for continuous improvement of processes - our endeavor is to enhance productivity and client satisfaction at every stage.
Transition Methodology - Transition Management at Niha is a step-by-step process with a strong focus on ensuring that we transition all projects on-scope, on-time and on-budget. Every new client will interface with a Niha Transition Manager. On each project the Transition Manager works closely with the "Client Team" to facilitate smooth on-boarding of the project. Key aspects of our transition process are:
- Focus on ensuring that we transition project On-Scope, On-Time and On-Budget
- Detailed Statement of Work (SOW) process.
- Dedicated Project Manager.
- Collaborative on-boarding process to capture key client expectations and translate to measurable SLA metrics
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