Essential Duties and Responsibilities

  • Identifies analyzes and participates in the development of business requirements for proposed projects, including but not limited to process flows and reports.

  • Translates business needs into functional requirement specifications.

  • Considers impact to current and future business environments, systems and processes, assessing upstream and downstream effect of process changes or upgrades.

  • Documents current and proposed business process flows.

  • Meets with applicable components to identify, assess, document, and review business requirements.

  • Works with the development team to ensure that they understand the requirements.

  • Participates in data analysis as it pertains to issues and gaps.

  • Conducts cross-functional meetings, as needed, to interview a designated group of users (focus groups) to understand and address their needs, define problems as well as appropriate solution requirements, develop specifications, analyze and document business processes, validate test procedures, review training material for the user community and define future product direction.

  • Keeps up to date on business process improvement strategies and best practices as well as project management techniques and makes recommendations for improvements to design process functionality as well as improvements to overall business strategies.

  • Reviews and analyzes the effectiveness and efficiency of existing processes and develops strategies for improving or further leveraging these processes.

  • Demonstrates a strong understanding of the current and future business processes.

  • Periodically reviews past improvements and solutions and vendor contracts and pricing to ensure solutions are still viable and applicable within the product portfolio.

  • Partners with the team to facilitate efforts to scope, schedule, test and deploy product enhancements and new functionality.

  • Responsible for day-to-day engagement with business and/or process subject matter experts.

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